Return policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 30 calendar days without the need for justification. The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us via the email address [email protected] of your decision to withdraw from the contract. You can use the model withdrawal form that appears below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

CONSEQUENCES OF WITHDRAWAL

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive delivery method). that we offer) without any undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You should contact us to coordinate the return of the goods, without any undue delay and, in any case, no later than 30 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal will not be applicable to contracts that refer to:

• a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• b) The supply of goods that may deteriorate or expire quickly. See fresh produce.
• c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

MODEL WITHDRAWAL FORM

To the attention of Dto. Customer Service

I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good (product name)

Ordered on / received on (order date)

Order number

Name of the consumer and user or consumers and users

Domicile of the consumer and user or consumers and users

Signature of the consumer and user or consumers and users

Date