General Conditions of the Sanus Market service

These conditions will apply to the sale of products made through www.sanus.online (hereinafter the "Platform" or "Sanus Market"), acting the Sociedad Sanus Comunicación y Branding SL (hereinafter, Sanus) as a mere intermediary in the name and on behalf of the Sellers of these products.

Seller (or producer) will be understood as the natural or legal person registered in the Platform, who in the development of a commercial activity, publishes, promotes and sells their products through the Sanus Market Platform, once the contract for the provision of services with Sanus.

Customer (or consumer) shall be understood as the person who accesses the Platform and proceeds to purchase the Sellers' product / s through it. The Client, if he is a natural person, must be eighteen (18) years or older, and have full capacity to act to enter into binding contracts.

1.- OBJECT AND GENERALITIES

Sanus launches a virtual market (MarketPlace) on the Sanus Market Platform that will allow Clients to contact professional Sellers, also registered in the Platform, through their intermediation, in order to buy the Products they propose, with a closed price.

The use of this Platform implies full acceptance by the Seller and the Client, before making the payment for the purchase of any product, of all the General Conditions of the Platform each time it is accessed, so if do not agree with any of the conditions established here, this Platform should not be used.

Sanus reserves the right to modify these General Conditions and any other general or particular conditions, regulations, instructions or notices that may apply at any time. In addition, Sanus reserves the right to suspend, interrupt or stop operating on the Platform at any time.

Any modification will be carried out with a prior notice of at least 15 days (which may be longer if the new conditions require the seller to make technical or commercial adaptations).

The wording changes should not be understood as a modification to the extent that they do not alter the content and meaning of the conditions.

Both the Client and the Seller will have the power to terminate the relationship within 15 days after the notification of modifications to the Conditions, unless they unequivocally waive said term, meaning in the case of the Seller, as For example, when it comes to the inclusion of the offer of new products on the Platform (it will not be understood as a waiver when the notification period is greater than fifteen days, because the modifications of the general conditions require the seller to make significant technical adjustments or in cases and to the extent that the modification needs to be applied without considering the notification period due to a legal or regulatory obligation).

Sanus acts in the name and on behalf of the Offering Sellers. Both the Client and the Seller acknowledge that Sanus only intervenes as a mere intermediary in the perfection of the sales operations carried out directly between the Clients and the Sellers through Sanus Market. Therefore, Sanus is not the offeror or the Client or Seller of the Products offered on the Platform, but rather they are offered and sold directly by the Sellers. The Seller is responsible for issuing, at the request of the Customer, the invoice corresponding to the purchases made.

1.1. Service description

The service is made up of a set of tools that allow Clients to buy on the Platform and acquire products from different Sellers.

The Client may buy any product that is offered for sale on this Platform as long as it is available and in stock.

In order to make a purchase of Products on the Platform, the Client has several options:

Unregistered customer: The customer may purchase products without having to register on the Platform through the form and acting as "Unregistered Customer".

Registered customer: The customer may purchase products by registering on the Platform through the registration form provided.

The customer will have the option of registering both at the end of the purchase tunnel and at any time, without having to make a purchase.

The access key / s to the Platform is strictly confidential. The Client will be responsible for the custody of the access key (s) and undertakes to adopt the necessary measures to prevent unauthorized knowledge or use of them. The Client undertakes to exonerate Sanus from any responsibility that may be required of it for unauthorized or fraudulent use of the access key (s), when such circumstance has occurred due to breach of the custody and security obligations of the / s cited key / s by the Client.

The Client expressly agrees to legally equate the use of the access key (s) to the Platform to his signature, so that the operations carried out will be considered, in any case, valid and it will be understood that they have been carried out by the Client, producing full legal effects.

In any case, the Client confirms that the data entered into the system to complete the process of contracting the Service are true and up-to-date.

Similarly, Sanus will provide the Seller with access to a private management area or back office from which they can manage the orders associated with the sales of their products made on the Platform.

1.2. Processing of Orders

The Products will be presented and made available to the Client on the Platform with a description that informs the Client of the essential characteristics of the product and its price. Both the description and the price indicated will be established by the Sellers under their sole responsibility.

The products that Clients wish to purchase must be selected and added to the shopping cart by clicking on the corresponding icon.

Units of the item or selected items can be added to the shopping cart.

Once the products to buy have been decided, the customer will go to the next step to purchase them, either as an unregistered Customer or as a registered Customer (see point 1.1).

Prior to the inclusion of your personal data, you must have read and accepted the clause relating to personal data and the conditions of sale by checking a box established for this purpose.

Next, the personal data that will be incorporated into our database will be requested in order to process the order and facilitate the delivery of the purchase. The personal data must be indicated with all accuracy to avoid confusion or incidents in the shipment of the item (s) purchased.

Once the order form has been completed, the acceptance box for the conditions of sale and data protection policy must be checked, and the order must be confirmed by clicking on "confirm and pay order".

For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data communicated is correct. Once the transaction has been confirmed, an email message (indicated above by the Client) will be sent within 24 hours, where they will be informed of the availability or not of the Product (s) requested and thus confirm the order placed, which will be charged to the Customer according to the payment method agreed upon at the time of purchase. If the order is confirmed, a description of the order and the order number will be informed in the email, which guarantees that the purchase has been made correctly. Failure to receive this message may be due to some transitory communication problem on the network or to a typing error in the communicated email address. In both cases, it is advisable for the client to contact [email protected]

In the event that the Client is Registered, the order will be stored in their Private Area, where they can access with their password. If the Client is not registered, with the email indicated in the purchase of the product (s), the order number and tracking of their shipments will be sent to them to have them located.

Sanus will inform the Seller of the part of the order that concerns him, since the Platform allows the purchase of products from several Sellers in the same order.

In case of rejection of the order by the Seller, the Seller is solely responsible.

The Seller undertakes that the stock of products made available to the Client on the Platform is updated.

The Products purchased by the Customer will be dispatched by the Seller using the shipping label that will be processed through its private management area.

Customers will also be able to place orders from different Sellers which will be grouped into a single shopping basket, receiving information on the status of the different shipments associated with said purchase.

1.3. Sellers Evaluation

Sanus makes available to Clients, means that allow them to evaluate the Sellers and the Products published by them after confirming the receipt of the Products ordered.

By default, the Sanus Market Products (by Product category: food, supplements, cosmetics and hygiene, home and well-being ...) as well as the Sellers themselves will be classified, taking into account the buyers' evaluations, with the Products / Top rated sellers. While customers may select other classification criteria such as alphabetical order, date of entry into the platform or price (in the case of Products).

The most recently published products will also be displayed on the main page (in order to inform the Client of the new features incorporated into the Platform) along with the best valued ones.

Clients will have the power to filter products by Seller, where all the Products that said Seller has on the Platform will be reflected.

Product collections will be made temporarily, informing them in detail in the Seller's Back office in order to adhere to them with the products it deems appropriate. The evaluation or rating is carried out following evaluation criteria and by assigning star (s) by the Clients, being able to score from 0 to 5 stars. In the same way, they will be able to leave opinions. Both will be visible on the platform. In this regard, Sanus does not ensure any control of the valuation made by the Clients; it only stores it on the Platform. However, you may have to eliminate without prior notice, any assessment whose content has been indicated as illegal or does not conform to morality, custom or public order in accordance with the provisions of section 2 of these conditions. The evaluations carried out by the Client, and if the option "show my data" is checked, their identification data will be visible to any visitor to the Platform.

Access to information on Sellers' data can be consulted in the producers section, where they can show their commercial identity.

1.4. Prices and means of payment

1.4.1. The prices of the products will be shown with IGIC included. Prior to the start of the order purchase procedure, the final price of the complete order will be indicated, including taxes, increases or discounts that apply to your offer and additional expenses that may be passed on to you.

For each of the purchases made to each producer for an amount less than 39 euros, the shipping costs will be 4.99 euros. Shipping costs are free from 39 euros.

Placing the order by filling in the purchase form implies compliance with the price offered and with the current sales conditions at this specific time. Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the acquiring consumer, and from that moment the prices and conditions will be contractual, and cannot be modified without the express agreement of the Client and Seller.

1.4.2. Customers will buy the Products on the Platform by paying with debit or credit cards.

1.4.3. Keep in mind that sometimes delays may occur in the process of payments and operations; which can translate into delays of up to sixty (60) business days in the charge to your bank account or the charge to your credit or debit card. The charge that the Client will see on their card statement will appear in the name of Sanus.

1.4.4. The customer may request an invoice from Sanus, in addition to directly from the Seller, by doing so through [email protected] where Sanus will process said request with the Seller in order to ensure the issuance of said invoice by the Seller.

1.4.5. In the event of non-execution of the Order by the Vendor due to the contracted Product not being available, the Customer must be informed of this lack of availability and must be able to recover the sums paid by virtue of it without any undue delay. The amount to be recovered will be the amount of the product that is not available on the Platform. In the event that the Client places a multiple order (several products), only the amount of the product out of stock will be refunded.

1.4.6. Due to normal banking practices, once an order has been placed by credit or debit card and the payment has been authorized, the entity issuing the card owned by the Client will retain the total amount of the Order. If the Order is subsequently rejected by the Seller or canceled for any other reason, the card issuing entity will not make the transfer for the payment of the Order, and will instead release the corresponding amount back into the cardholder's account. . This can take between 3 and 5 business days (or longer, depending on your card issuer). The Client accepts that neither Sanus nor the corresponding Seller are responsible for a possible delay on the part of the issuing entity of the card owned by the Client in releasing the amount from their account.

1.5. Customer Service

1.5.1. The Sanus Customer Service will try to solve any problem that the Customer may have with their Order. The Client can contact the Customer Service by writing by email to the address: [email protected] or through the contact form provided by Sanus through its website www.sanus.online. have any problem with it, you can contact our Customer Service as described in the previous paragraph and one of our Customer Service Advisors will try to contact the Seller in order to follow up on your request .

1.5.2 The Client who is not satisfied with the quality of the products sold by a Seller, may make a claim under the terms established in the section on conditions for the sale of products.

1.6 Shipping

Orders will be shipped through an external company. Certain products may have characteristics that condition the delivery, in that case it will be specified in the product file itself.

The shipping service will be provided in all the Canary Islands, from Monday to Friday, excluding national holidays.

The terms provided for the first delivery attempt or making it available to the recipient are between 24 and 48 working hours, depending on the destination.

For the purposes of calculating the delivery period, Saturdays will not be counted.

In the home delivery mode, shipments will be delivered to the Recipient's address provided by the Client, although not necessarily to the personally designated Recipient. The Client will be responsible for the data provided by the recipients, confirming its truthfulness and authenticity.

Sanus reserves the right to modify the agreed times for deliveries or collections, depending on its own organizational needs.

2.- RULES OF CONDUCT

In order for the use of the resources offered by the Platform to be compatible with its objectives and, at the same time, be respectful with the rest of its Clients, and with third parties outside the Platform, it will be necessary to observe the following rules of conduct:

2.1 With respect to the contents that the Client incorporates to the Platform and the messages sent to the Sellers:

2.1.1 You must ensure that you have the necessary rights and / or permissions to incorporate and share said content within the scope of the Platform. In particular, it will not incorporate content that refers to the personal data of other Clients of the Platform or third parties without the consent of those affected.

2.1.2 You will refrain from incorporating content or directing messages to Sellers or to mention other Clients of the Platform:

(i) That they are contrary to the law, morality, good customs, established public order or for illicit, prohibited purposes or that may be harmful to the rights and interests of other Clients of the Platform or third parties.

(ii) That, without being included in the previous section, may be considered as defamatory, humiliating, or simply inconsiderate treatment for individuals or institutions; or in any way they can be identified with cases of discrimination against people based on their birth, race, ethnic origin, sex, religion, opinion or any other personal or social circumstance.

(iii) That question or cast doubt on the good name, professionalism and / or social projection of the activities carried out by Sanus. In particular, the Platform may not be used to channel complaints or claims related to the products and services sold by Sanus.

(iv) That they refer to games of chance and bets in virtual environments, pornography, sex-shops and erotic products, erotic telephones, prostitution and / or hostess, tarots, clairvoyance, esotericism, manufacture, cultivation and sale and / or the consumption of toxic drugs, narcotics or psychotropic substances.

2.1.3 It will not copy, or distribute the content incorporated by other Clients of the Platform outside of its scope, except in those cases where it is expressly permitted by enabling the "sharing" or similar functionality.

2.1.4 You will not collect or store personal information from other Clients of the Platform or third parties, nor will you communicate them to third parties. In particular, Clients must refrain from harassing or disturbing other Clients of the Platform or third parties.

2.1.5. It will notify, without undue delay, the presence on the Platform of any information and content that violates the provisions of the general conditions as long as they become aware of it through the functionality enabled for this purpose in the environment of the Platform, together with each one. of promotions and their comments, or by notifying the Platform Administrator via email [email protected] Sanus reserves the right to eliminate or modify any content it deems inappropriate or illegal.

These criteria will be applied, where appropriate, to the comments made by the sellers in response to the comments made by the Client.

3.- INTELLECTUAL AND INDUSTRIAL PROPERTY

Sanus is the owner or, where appropriate, is authorized by the legitimate owner, of all copyrights, trademarks, intellectual property, Know how, and any other rights related to the Platform, as well as the computer programs necessary for its implementation and the information that it obtains about it.

The use of the products and services offered by Sanus does not grant the Seller or the Client any right or license over them, over the computer programs necessary to provide the services or over the technical information for monitoring the services.

The Seller is obliged to observe and respect the contractual and technical limitations related to the use of the Platform.

The Seller and the Customer acknowledge the ownership and copyright of Sanus with respect to the Platform and related programs.

The Seller authorizes and grants Sanus free of charge, and for the duration of the Agreement, a non-exclusive and non-transferable license to use the brands, logos, trade names, domain names and distinctive signs solely and exclusively for use by Sanus for the promotion of products on the Platform.

The Seller guarantees that he has the rights, licenses, permits and authorizations of the holders of intellectual and industrial property rights that affect the products offered by him, and assumes that the payment of any other intellectual property rights will be his exclusive account. and industrial and the payment of rights and compensation for such concepts.

The Seller will exonerate Sanus from liability to third parties for actions or claims that come from holders of intellectual and industrial property rights over the products it offers on the Platform.

The Seller may not make use of the name, logo or any distinctive sign or material provided by Sanus for the fulfillment of the obligations derived from this Agreement outside of the circumstances and purposes of this Agreement, not even after its validity has expired.

4.- DATA PROTECTION

Sanus will process your personal data in order to process your registration as a user and manage your orders, evaluate the quality of the services offered and send commercial communications that may be of interest to you.

The basis of said treatment is: the execution of a contract in the case of registration and processing of the order; the consent in the case of the sending of commercial communications and publication of its evaluation of the quality of the products acquired on the Platform and the legitimate interest in conducting satisfaction surveys regarding its products and services, and the sending of offers and promotions from Sanus Market or other products or services similar to Sanus Market.

We remind you that you can exercise the rights of access, deletion, rectification, limitation, opposition and portability as explained in the additional information that you can consult at the following link https://sanus.online/politica-de-privacidad

5.- LINKS

The inclusion, by the Client and Seller, of links to any site external to the Sanus Platform is strictly prohibited.

In the event that links or hyperlinks are made to other Internet sites, Sanus will not, under any circumstances, exercise any type of control over said sites and content. In no case will Sanus assume any responsibility for the contents of any link belonging to a third party Platform site, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks. or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

This may entail the closure of the Customer or Seller account in accordance with the provisions of these General Conditions.

6.- BREACH OF THE GENERAL CONDITIONS

6.1 Sanus may adopt the rules and security measures that it deems appropriate at any time to guarantee that the access and participation by the Clients of the Platform are carried out in accordance with these General Conditions and subject to the provisions of the regulations. current applicable.

At any time, Sanus may require the Customer to provide the information it deems necessary to verify compliance with any of these conditions. Without the need to comply or carry out any procedure or prior communication, the Platform Administrator may, at any time:

(i) Temporarily block or permanently withdraw the information and content that you have incorporated into the Platform when you suspect or are certain that they may violate the provisions of the general conditions and / or the applicable legal regulations.

(ii) Restrict or suspend the participation in the Platform of any Client, even expel him definitively in case of breach of any of the general conditions and / or the applicable legal regulations.

In the case of Sellers, Sanus will communicate a reasoned decision to restrict or suspend the provision of its services related to the specific goods or services offered by said Seller. Sanus, in the event that it terminates the provision of all its services for a Vendor, will notify you with reason at least thirty days in advance of the decision, unless the affected party has repeatedly violated the general conditions, which in such case, will not be of application the indicated term. The seller may offer clarification of the facts and circumstances within the framework of the internal complaint handling procedure set out in point 6.2.

When the motivation for the restriction, suspension or termination is based on a legal or regulatory obligation, the indicated period will not apply. Likewise, it will not apply when the right of termination is invoked in accordance with national law and in accordance with Union law that allow immediate termination in the event that, taking into account all the circumstances of the specific case and weighing the interests Both parties cannot reasonably expect the continuity of the contractual relationship until the agreed termination or until the expiration of the notification period (for example, illegal or inappropriate content, security of a good or service, falsification, fraud, malicious programs, spam, data security breaches, other cybersecurity risks, etc.)

Sanus will pursue the breach of these conditions as well as any improper use of the Platform by exercising all civil and criminal actions that may correspond to it by law.

6.2 Sanus will make the internal claims processing system available to the Seller, to settle claims in relation to the services provided through the Platform.

The Seller who so wishes, may transfer their claim through their back office where they will have an online chat where they can submit their claim.

Sanus within 15 days will process the claims submitted by the seller and will respond based on the principles of transparency and equal treatment applied to equivalent situations, it will treat the claims in a proportionate manner in relation to their importance and complexity.

7.- CONDITIONS FOR THE SALE OF PRODUCTS

7.1.- Product delivery

The person responsible for the sale of the product is at all times the offering Seller.

The legal relationship corresponding to the sale of the Products is between the Client and the Seller to whom the Order is placed. Sanus has no control over the Sellers or the Products they offer, and consequently Sanus does not assume any liability that may correspond to the Sellers.

(i) Sanus is not responsible or offers any guarantee that the Products or services requested from Sellers through the Platform are of the characteristics or quality expected by the Client.

It is the Customer's responsibility to check that the Product received is the one purchased as well as the good condition of the merchandise (quality and quantity) at the time of its effective delivery. If the Customer detects any incident, he must notify the reason for the same to the Product Seller.

Sanus will send the Seller in question those notifications of incidents that it receives through the Platform Site within a maximum period of seven calendar days from the effective delivery of the Product.

(ii) Sanus does not guarantee that Sellers will accept all orders from Customers, which they may reject for any reason. We ask the Sellers to immediately communicate the rejection to the Customers through the channels that the Platform makes available to them or by transmitting it to Sanus by any of the permitted channels.

(iii) The sellers' products may be marketed in those countries where the Sanus Market platform operates.

(iv) The online sale is valid and applicable to the Canary Islands

(v) Sellers and buyers are responsible for complying with all laws and other regulations applicable to sales in each country. (iv) The above provisions do not affect the legal rights of Clients vis-à-vis Sellers.

7.2.- Claims for defective Products

Any claim must be processed by the Client before the Seller responsible for the sale. The Seller is responsible for the repair or replacement of defective products. Therefore, if the Customer is not satisfied with the quality of the Products delivered by a Vendor and wants a refund, a proportional price reduction or any other type of compensation, he or she should contact the Vendor who sold the Product directly, trying to reach a agreement. This mediation does not ensure the refund or compensation of any product, since the final decision is the Seller's.

However, Sanus may take action against a Seller who does not provide its services correctly.

In the case of having to carry out the return of a product by the Customer, this will be the one who will assume the cost of shipping said return.

7.3.- Withdrawal

In accordance with the provisions of current legislation, the right of withdrawal of Clients will not be applicable in certain cases such as, by way of example, Orders that refer to: (i) the supply of goods that may deteriorate or expire quickly ; (ii) the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

The obligations derived from the regulations governing the rights of the Client and consumer are assumed by the Seller.

The Seller must grant the consumer the right to withdraw from the contract by returning their purchases within a period of 14 calendar days. In case of returning the product without its original packaging, and taking into account the assumption, the product may be depreciated.

The withdrawal period will expire 14 calendar days from the day the consumer or a third party indicated by him, other than the carrier, received the good.

In the event that in the same order the Client has acquired multiple goods that have been delivered separately, the withdrawal period will expire 14 calendar days from the day on which the consumer or a third party indicated by him, other than the carrier, received the last of those goods.

To exercise the right of withdrawal with respect to products purchased exclusively on the www.sanus.online platform, the Customer must express to the Seller his unequivocal decision to withdraw from the contract, for which he must contact the Seller through his contact information that will appear in the seller's file, who will inform of the way to exercise said withdrawal as well as the consequences of the exercise of said right.

In the event that the Seller has not received payment from Sanus for the purchase of a product on which a Customer claims to exercise their right of withdrawal, and provided that this takes place within the legally established period, the Seller must communicate this made to Sanus to proceed to make the economic return to the Customer.

7.4.- Claims

Disputes are resolved directly between the Customer and the Seller.

The Customer and the Seller must try by all means to reach an amicable resolution of the dispute.

Depending on the case, the declared dispute will lead to either the reshipment of the ordered Product or its reimbursement.

In the event that the Seller and the Client have the status of entrepreneur and consumer, respectively, in accordance with the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, the European Commission provides a platform for extrajudicial resolution of online disputes that is available at the following link: http://ec.europa.eu/consumers/odr and through which consumers can submit their claims.

8.- RESPONSIBILITIES

8.1- Responsibility of Sanus.

Sanus will not be responsible in any case for:

Failure to comply with any applicable rule that the Client may incur when accessing the Platform and / or using the information contained therein. Nor is it responsible for the illegitimate use that third parties may make of brand names, product names, registered or unregistered trademarks that, not being owned by Sanus, appear on the Platform.

The information offered on the Platform about the Sellers since this information is provided by them.

The acts and omissions of third party service providers, regardless of whether said third parties have a contractual relationship with Sanus.

Service interruptions due to errors produced by access providers or transitory Internet conditions, or due to problems derived from the computer system, connection or navigation software, telephone network, ADSL, cable, satellite and any other transport or communications infrastructure.

The alterations that are produced by voluntary and / or involuntary interference and / or by the misuse of the same and / or programs, for example, viruses, server crashes, deletion of files, database damage, fires, explosions, floods, violent actions by third parties, electrical problems (excess or lack of current), or any other that affect or may affect the operation of the server equipment and / or the information stored therein.

Crashes of the client's server derived from an excessive or erroneous use of its resources or the resources assigned to it, external attacks, hardware or software failures and the like.

Failures caused by the malfunction of the server, the Seller's email addresses, and the lack of communication to Sanus of changes in email addresses, disinformation due to the Seller's negligence.

Circumstances beyond the control of Sanus, including, without limitation, those motivated by force majeure such as accidental loss of information due to any cause beyond Sanus, deterioration of the Seller's terminal equipment due to misuse, responsibility of the Seller, as well as errors or defects in the configuration of the client or the like.

Damages of any kind that the Seller or third parties may suffer, which are caused by failures, or disconnections in the telecommunications networks, and / or due to causes attributable to third party service providers.

The products added on the platform or possible incidents, declining the responsibility of the Seller.

The delay or lack of compliance if it is attributable to circumstances beyond our reasonable control. This provision does not affect the Customer's right to receive the Product within the estimated reasonable period of time or to receive the appropriate refund in the event that the Seller is unable to supply the Order in the established time for any reason beyond our reasonable control, if Well, the responsibility in these cases will be exclusive to the Seller.

Sanus does not assume responsibility of any kind for the offers, actions, products and contents of the Sellers.

8.2 Promotion, marketing and sale.

Sanus is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by the Seller,

8.3 Liability.

The Client and the Seller undertake to make use of the utilities and / or services offered by Sanus through the Platform in accordance with the law, Legal Notice, the particular conditions published for certain services and other notices and instructions made known to them. , as well as with generally accepted morals and good customs and public order.

Each one will be liable for the damages caused to Sanus, to the other Sellers, Clients of the Platform or to any other third parties for the breach of any of the general conditions. In particular, it will be responsible for the information and content that, where appropriate, it incorporates to the Platform.

Clients and Sellers will hold Sanus, its directors, administrators, representatives and employees harmless for any claim or demand from third parties for the breach of the general conditions and other policies that are understood to be incorporated herein or for the violation of any laws or rights of third parties.

Clients and Sellers undertake not to reproduce, copy, distribute, carry out acts of public communication, transform or modify the contents of the Platform, including trademarks, trade names or distinctive signs, unless they have the authorization of the owner of the rights, nor to suppress, manipulate or in any way alter the "copyright" and other identifying data of the reservation of rights.

They must refrain from obtaining or attempting to obtain the content using mechanisms other than those that, where appropriate, have been made available to them or, in general, those that are commonly used on the Internet, provided that the latter do not involve a risk of damage or disablement of the platform and / or its contents.

The responsibility for determining the content and services accessed by minors corresponds to the people in whose charge they are. As through the Internet it is possible to access content that may be inappropriate for minors, Clients are informed of the existence of computer programs that allow limiting or controlling the content that minors can access.

8.4 Termination of the relationship.

The causes of termination of the relationship between Sanus and the Seller will be those regulated in the Contract for the provision of postal and telegraphic services signed between the parties.

Once the relationship is terminated, Sanus will not keep information provided or generated by the Seller, on the Platform.

9.- PARTIAL NULLITY. RESIGNATION

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the general conditions subsisting in everything else, having such provision, or the part of it that is affected, by not being placed.

Sanus may not exercise any of the rights and powers conferred in this document, which does not imply in any case the waiver of them, unless expressly acknowledged in writing by Sanus. Failure by Sanus to demand strict compliance with any contractual term on one or more occasions will not deprive it of the right to demand strict compliance with the contractual obligation / s a posteriori.

10.- MEDIATION

In compliance with Regulation (EU) 2019/1150 and in order to resolve any disputes that may arise between Sanus and the Seller arising from the provision of the online hospitalization services described in these general conditions and, as well as those Claims that have not been resolved through the internal processing system, Sanus is in a position to cooperate with mediators to reach out-of-court dispute resolution agreements between the parties.

Mediation as a confidential and voluntary conflict resolution process will not imply an obligation, and the parties must act in any case, under the principle of good faith. The proposal of mediators by Sanus with whom you are willing to collaborate does not prevent the freedom to jointly designate a mediator of your choice.

Any attempt to reach an agreement through mediation shall be understood without prejudice to the right to initiate a judicial process at any time.

JURISDICTION

These general conditions are governed by Spanish law. For any litigation that may arise related to the Platform, the Courts of Santa Cruz de Tenerife will be competent, the user expressly renouncing any other jurisdiction that may correspond, except the competent jurisdiction in the case of consumers.